Warranty and Customer Service from Altronic Research in Yellville, Arkansas

Disclaimer

Customer Service Notes
Our repair shop fee (excluding parts) is $150.00 including testing, evaluating, labor and packaging. Turnaround time on most repairs is one week. Expedited repairs are subject to availability of parts, and an additional fee.

Orders for standard water loads to 200kW and air loads to 75kW that are cancelled six working days or more before shipping date are subject to a 10% restocking charge. Orders for standard water loads to 200kW and air loads to 75kW that are cancelled five working days or less before shipping date are subject to a 20% restocking charge. All non-standard products have a restocking charge that is subject to the amount of work in process at cancellation time.

Load orders for same day shipment, if available, will be surcharged $150.00.

All prices are in U.S. dollars and are subject to change without notice.

GENERAL TERMS AND CONDITIONS OF SALE

All prices reflect 4% discount for cash or pre-established accounts.

TERMS: All prices are F.O.B. Yellville, Arkansas; net 30 days on established accounts; otherwise, C.O.D., unless full payment is received in advance.

CONDITIONS OF SALE: Determination of price, terms and conditions of sale and final acceptance of orders are made only at our plant in Yellville, Arkansas. All purchases are to be remitted in U.S. dollars and prices are subject to change without notice. Formal price quotations remain valid for 60 days. Applicable Federal, State or local taxes that are in effect at the time of shipment will be added to invoices unless a Certificate of Exemption is furnished by the purchaser. Load orders for same day shipment, if available, will be surcharged $150.00. Orders for standard water loads to 200kW and air loads to 75kW that are cancelled six working days or more before shipping date are subject to a 10% restocking charge. Orders for standard water loads to 200kW and air loads to 75kW that are cancelled five working days or less before shipping date are subject to a 20% restocking charge. All non-standard products have a restocking charge that is subject to the amount of work in process at cancellation time. Unless specific shipping instructions accompany an order, we shall use our own judgment to select the best method for shipments which will be sent either freight collect, or prepaid and charges added to the invoice. All air shipments other than UPS will be shipped collect.

LIMITED WARRANTY

We take pride in manufacturing products of the highest quality and we warrant them to the original purchaser to be free from defects in material and workmanship for the period of one year from date of invoice. Additionally, products of our manufacture repaired by us are warranted against defects in material and workmanship for a period of 90 days from date of invoice, with the provisions described herein.

Should a product, or portion of a product of our manufacture prove faulty, in material or workmanship, during the life of this warranty, we hereby obligate ourselves, at our own discretion, to repair or replace such portions of the product as required to remedy such defect. If, in our judgment, such repair or replacement fails to be a satisfactory solution, our limit of obligation shall be no more than full refund of the purchase price.

This warranty is limited to products of our own manufacture. Equipment and components originating from other manufacturers are warranted only to the limits of the use, or misuse (by operation above rated capacities, repairs not made by us, or any misapplication) of the equipment. Before using, the user shall determine the suitability of the product for the intended use, and the user assumes all risk and liability whatsoever in connection therewith.

The foregoing is the only warranty of Altronic Research Incorporated / Power Film Systems Incorporated and is in lieu of all other warranties expressed or implied.

Warranty returns shall first be authorized by the Customer Service Department and shall be shipped prepaid.

Warranty does not cover freight charges.

Altronic Research Inc. P.O. Box 249, Yellville, Arkansas 72687 1-800-482-5623 (in the U.S.)
870-449-4093 fax 870-449-6000 info@altronic.com www.altronic.com
8:00 a.m. - 4:30 p.m. M-F Central Standard Time Warranty, Copyrights, and Credits

12/03/2001 alri301dw4